Terms of Service

1. Acceptance and the service

By creating an account on MAHAM Social (https://social.maham.team) you agree to these Terms and to the Privacy Policy. The service is a unified inbox for social accounts, content publishing and an optional AI agent. It is a product separate from MAHAM CRM.

Operator: [Legal entity and address — to be completed by the lawyer]

The service is for professional use and the minimum age is 18. If you register on behalf of an organization, you confirm you have authority to bind it.

2. Your account

You are responsible for the accuracy of your registration details, the secrecy of your password, and all activity through your account and your organization’s users. Tell us immediately of any unauthorized use.

3. Acceptable use

We may suspend accounts that violate these rules or put the service or others at risk.

• Connect only accounts you own or are authorized to manage.
• Comply with the rules of each platform you connect (Meta, TikTok, Google and others).
• No spam, and no unlawful, deceptive, hateful or infringing content.
• No attempts to break security or other organizations’ isolation.

4. Your data and content

You keep ownership of your content, data and your customers’ messages, and you grant us a limited license to process them solely to run the service. The organization is responsible for its customers’ data and we act as processor on its behalf, as set out in the Privacy Policy.

5. Artificial intelligence

The AI agent is optional and is enabled when the organization’s admin acknowledges the AI text (/legal/ai). The organization connects its chosen AI provider with its own key and under its own agreement; we do not resell credits. Replies may be inaccurate; the organization is responsible for configuration, training material and replies, should keep human oversight, and a human can take over any conversation.

6. Pricing and payment

During the current phase no fees are charged. When billing is enabled, the price is a subscription of USD 20 per connected account per month, announced in advance before any charge. Payment details will follow [to be completed before commercial launch].

7. Termination and data export

You may close your account at any time. We may terminate or suspend for breach of these Terms. On request we will provide a copy of your data, which is then deleted according to the retention periods in the Privacy Policy.

8. Disclaimers and limitation of liability

The service is provided “as is” without a guarantee of being error-free. Limitation of liability wording: [lawyer’s wording]. Liability that cannot lawfully be limited is not limited. The service depends on the availability and terms of the social platforms, and we are not responsible for changes they impose.

9. Changes to the Terms

We may amend these Terms and will give users notice before material changes take effect. Continued use after they take effect means acceptance.

10. Law and contact

We respect the Turkish personal data protection law (KVKK, No. 6698) and GDPR rights where applicable.

Governing law and courts: [Governing law and competent courts — to be completed by the lawyer]

Contact: info@maham.team